shipping & returns

shipping policy - WIGS

We offer free domestic shipping. This means that all orders placed within the UK are entitled to free standard delivery. All International shipping comes at an additional cost unless a payment over £35 pounds is made. All orders are shipped & delivered by Royal Mail. 

 

Most orders require 5-7 days after shipment to be received by the customer and it is recommended to opt for the tracked & signed delivery option as it's the safest choice. Shipping costs may vary depending on the size and weight of the package as well as the final delivery location. 

 

 

return & exchange policy

All customers are entitled to a two-week return policy on all products. If a formal complaint is made within 2 weeks after receiving the product, you would be eligible for a refund. When we receive the complaint, an investigation would be conducted and 40% of your initial payment would be refunded to you. The product must be returned in the same condition that it was received in and undamaged further in any way. 

Lashes are not eligible for refunds because of the nature of their product. An exception will be made on the occasion that a product arrives damaged or goes missing. 

If a request for a return is initiated after the given 2 weeks, you will not be eligible for a refund and would still be responsible for all delivery & transportation costs. Any exchanges due to a faulty product being received or an item being lost will be carried out free of charge. 

For credit card payments, it may take 5 to 10 business days for a refund to show up on your credit card statement. However, all delivery & transportation costs will be at the expense of the customer.

 

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