Frequently asked questions

General

How do I return a product?


All products are entitled to a two-week return policy. If a customer is unhappy with their product, they can make a formal complaint via the online contact form. After this, a review will be conducted and 40% of your initial payment will be refunded. You will, however, be responsible for any transportation and delivery costs. Lashes are not eligible for refunds unless they arrive damaged or go missing during delivery. This is because of the nature of the product. Visit our 'Shipping & Returns' Page under 'Extras' to find out more.




How can I track my order?


Being able to track an order is dependent on the shipping method selected upon checkout. Find out more on our 'Shipping and Returns' Page under 'Extras'.




How do I pay for my order in a different currency?


All order invoices are processed through a third-party organization. However, we accept payment via direct transfer in pounds, US dollars and naira or via Paypal. To make payments in foreign currencies, transfers can be made using platforms such as Transferwise which offers currency conversion at cheap rates. Kindly contact us via live chat, email or by using the online contact form if you have any further questions.




What do I do if an item I want is out of stock?


If an item you want is out of stock, kindly contact us via the online contact form and we will look into possibly restocking it.




Does Kalani offer discounts?


Yes! All first orders for wig services are entitled to 10% off their entire order and other discounts and deals are announced on the official Kalani Collective Instagram page: @kalanicollective.





Lashes

What are faux mink lashes?


They are premium synthetic lashes intended to mimic the quality and lightness of mink or real lashes. They're vegan friendly and sourced cruelty-free. They're the healthier, long-lasting alternative to other lash types as they look natural, are made from plastic fibres (as opposed to mink hairs), and can last 20-25 uses.




How long will the lashes last?


The lashes are good for between 20-25 uses. They're a safe, long-term investment and will not decrease in quality or change style over use.




Do they hurt to wear?


No! Faux mink lashes are light-weight and should generally, not irritate the eye. However, new lash wearers may experience some discomfort adusting to having a foreign product being put on their eyelid. With time and practice, this feeling will fade.




What's the best way to put them on?


How you put on your lashes is dependent on you. Some people prefer to use their fingers to apply their lashes. Whereas others would use an application tool such as tweezers or lash applicators to wear their lashes. Sign up to become a member and access our lash application tutorial under our 'Content Central'.




Can I still use mascara over lash extensions?


Yes you can but this is not advised as this can damage the lashes, particularly delicate styles, and reduce the number of times you can reuse them. It might be better to apply the mascara onto your natural lash before wearing your false lashes.




How do you care for false lashes?


Place your false lashes into a water or cleaning solution. Gently rub them to remove any mascara or other product residue from the lashes. Set them in a clean place to dry.




What's the difference between single and double sets?


Single sets come with one pair of lashes in one box. Double sets combine two lash styles from the single sets into one box so you get more value for less money.